Privacy Policy
Northern Beaches Tree Permit Services is part of Arbor Express. We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can contact us about it.
Information we collect
When you contact us, request a quote or engage our services, we may collect:
- your name, phone number and email address
- the address of the property where the tree is located
- photographs, plans, Council correspondence and other documents you choose to send
- details of the tree, the site and the work or report you are enquiring about
When you visit the website, standard analytics tools may record information such as your browser type, device, the pages you visit and how you arrived at the site. This information does not identify you personally.
How we use your information
We use your information to:
- respond to your enquiry and provide a quote
- inspect the tree and prepare arborist reports and supporting documentation
- lodge or support applications with Northern Beaches Council where you ask us to
- carry out and record tree work
- improve our website and services
- meet our legal and regulatory obligations
We do not sell, rent or trade your personal information.
Who we share it with
We may share your information with:
- Northern Beaches Council or another authority, where a report or application is prepared or lodged on your behalf
- arborists and contractors within Arbor Express who help deliver your service
- service providers that operate our website, enquiry forms and analytics
- legal or regulatory bodies where the law requires it
Enquiry forms and analytics
Information submitted through our website forms is processed by a third-party form service and delivered to us by email. Our website uses Google Analytics to understand how visitors use the site. Google Analytics uses cookies; you can disable cookies in your browser settings, although some parts of the website may not work as intended.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who need it to provide our services. We keep information only for as long as it is needed for the purpose it was collected or as required by law.
Third-party websites
Our website links to external websites, including Northern Beaches Council, NSW Government agencies and Arbor Express. We are not responsible for the privacy practices or content of those websites.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you, or raise a privacy concern, by emailing admin@northernbeachestreepermit.com.au or calling 0494 077 630. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.